Terms of Service

Your agreement with Echo, provided by Ethica Compliance LLP.

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1. Agreement and Scope

These Terms govern access to and use of the Echo platform and related services. If you use Echo on behalf of an organization, you represent that you have authority to bind that organization. Additional written agreements with organizations apply and prevail to the extent of any conflict.

2. Use of Service

  • You will comply with applicable laws and internal policies when using Echo.
  • You will not disrupt, overload, or attempt to bypass security controls.
  • You are responsible for safeguarding access tokens and credentials issued to you.
  • You will not upload content that is unlawful or that infringes the rights of others.

3. Customer Responsibilities

Customer organizations configure roles, manage case access, determine retention periods, and are responsible for the accuracy and lawfulness of content they submit. Customer content remains the property of the customer subject to applicable law.

4. Confidentiality

Ethica Compliance LLP treats non public information received in connection with Echo as confidential and uses it only to provide, support, and secure the service. We restrict access to personnel with a need to know and apply appropriate safeguards.

5. Privacy and Data Protection

We process Personal Data in accordance with the Privacy Policy and applicable laws including the Kenya Data Protection Act 2019 and its Regulations, relevant African data protection laws, and where applicable the GDPR. Data processing terms with customer organizations form part of the contract and include controller and processor obligations, security measures, and international transfer mechanisms.

6. Availability and Support

We aim for high availability and timely support. Planned maintenance may occur. In the event of incidents that materially affect service, we will provide updates and take reasonable steps to restore operations.

7. Intellectual Property

Echo, trademarks, logos, and platform components are owned by Ethica Compliance LLP or its licensors. No rights are granted other than a limited right to use the service as permitted by these Terms and any applicable master agreement.

8. Prohibited Conduct

  • Interfering with or probing the service beyond authorized use.
  • Attempting to access data or features you are not authorized to use.
  • Introducing malware or using automated tools to scrape or harvest data.

9. Warranties and Disclaimers

The service is provided as is and as available. To the maximum extent permitted by law we disclaim implied warranties including merchantability, fitness for a particular purpose, and non infringement.

10. Limitation of Liability

To the maximum extent permitted by law, neither Ethica Compliance LLP nor its affiliates will be liable for indirect, incidental, special, exemplary, or consequential damages. For paid organizational contracts, total liability for claims in any twelve month period is limited to fees paid for the service during that period, except where a different cap is specified in a signed agreement or where liability cannot be limited by law.

11. Indemnity

Customer will defend and indemnify Ethica Compliance LLP from claims arising from Customer content or unlawful use of the service, subject to applicable law and any written agreement between the parties.

12. Term and Termination

Either party may terminate access for material breach that is not cured within a reasonable period. Upon termination we will disable access and handle data in accordance with the Privacy Policy, applicable laws, and any data processing terms.

13. Compliance and Anti Retaliation

Echo is designed to support lawful reporting and ethical conduct. Organizations are responsible for ensuring non retaliation policies and appropriate case handling.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Kenya without regard to conflict of law rules. Where local law requires a different governing law for a public sector customer or a different forum, the parties will follow the mandatory rules. Disputes will be handled through good faith negotiations and, if not resolved, may be referred to arbitration or a competent court as permitted by applicable law.

15. Changes

We may update these Terms. If changes are material we will notify you through the platform. Continued use after the effective date constitutes acceptance of the updated Terms.

Last updated: November 8, 2025